FAQ

Room size is the biggest factor in choosing between our two air purifiers. The AC201B is built for bedrooms, nurseries, and home offices up to 20 m² — quiet, compact, and easy to tuck onto a nightstand or desk. The AC210 is the larger, smarter option for bigger bedrooms, living rooms, and open-plan spaces up to 30 m². Each product page has a side-by-side AC201B vs AC210 comparison if you're still deciding.

Yes. Both are designed to run quietly enough to leave on overnight in a bedroom — the AC210 runs under 52dB and also has a dedicated sleep mode.

Both purifiers use True HEPA filtration, designed to capture fine airborne dust and the allergens that come with it — the AC201B uses True HEPA H12 grade, and the AC210 uses True HEPA H13 grade — helpful if you're an allergy sufferer, a pet owner dealing with hair and dander, or just tired of dust settling on every surface. Both also include an activated carbon stage, which helps reduce smoke and lingering odours. Earthmelon air purifiers aren't medical devices and don't diagnose, treat, or cure any condition — if you have a specific health concern related to allergies or air quality, please check with a healthcare professional.

Every 4–6 months with regular use for the AC201B (the AC210 follows a similar 3–6 month range), depending on how much dust, smoke, or pet hair your air deals with and how many hours a day it runs. A worn filter won't stop your purifier switching on, but its purification quietly drops off — so it's worth replacing on schedule. Genuine replacement filters for both the AC201B and AC210 are available in our Air collection, and bundling a filter with your purifier is the easiest way to make sure you never run out.

We currently ship within South Africa only. All orders qualify for free delivery, with no minimum spend required. Most orders are processed within 1–2 business days, with standard delivery taking a further 3–5 business days depending on your location. You'll get a tracking number by email as soon as your order ships.

Our Air range's electrical products — the AC201B and AC210 air purifiers, and the MD307A dehumidifier — carry a 1-year limited warranty against manufacturing defects. Filters and other consumables aren't covered, since they wear out with normal use rather than through a manufacturing fault. If anything arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll personally sort it out. To get the fastest support and confirm your cover, register your product on our Warranty Registration page after you buy — it takes under a minute and works regardless of where you purchased from (Earthmelon, Takealot, Makro, Amazon, or elsewhere). Our other product ranges aren't covered by this warranty, but remain eligible for our standard returns policy below.

Real people, not a chatbot. Reach us by email at info@earthmelon.co.za or WhatsApp on 068 641 0601, and we'll respond within 24 hours, Monday to Friday, 8am–5pm. Once you've registered your product on our Welcome page, you'll also have access to manuals, setup guides, and care tips for your specific model.

You have 60 days after receiving your order to request a return, as long as the item is unused and in its original packaging. If something arrives damaged, defective, or incorrect, let us know within 7 days and we'll make it right — you won't need to cover return shipping in that case. Once your return is approved, refunds are processed to your original payment method within 10 business days. Full details are in our Refund Policy.