Shipping policy

Welcome to Earthmelon's Shipping Policy. We aim to keep shipping simple and transparent.

Free delivery

• Orders over R500 qualify for free delivery within South Africa.
• Orders under R500: shipping is calculated and shown at checkout.

Processing time Orders are typically processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll get another notification once your order has shipped.

Delivery time Once dispatched, standard delivery within South Africa typically takes 3–5 business days, depending on your location.

International shipping We currently only ship within South Africa.

Order tracking You'll receive a tracking number by email once your order ships. Tracking information can take 24–48 hours to update.

Delivery issues

Lost or damaged packages: contact us immediately at info@earthmelon.co.za and we'll work with the courier to resolve it.

Incorrect address: please double-check your shipping address at checkout. Earthmelon isn't responsible for orders sent to an incorrect address supplied by the customer — let us know as soon as possible if you spot an error.

Delivery delays: delays can occasionally happen due to weather, public holidays, or courier issues beyond our control. Thanks for your patience.

Contact Earthmelon Phone/WhatsApp: 068 641 0601 Email: info@earthmelon.co.za