Shipping policy

Shipping Policy

Welcome to Earthmelon's Shipping Policy. We aim to provide a seamless and transparent shipping experience for all our customers. Please read through our policy to understand how we handle shipping, delivery times, and related matters.

General Shipping Information

Processing Time

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer multiple shipping options to cater to your needs, including standard and expedited shipping. Estimated delivery times and costs vary depending on your location and the shipping method selected.

Domestic Shipping

  • We ship domestically within South Africa. Delivery times vary based on the shipping method chosen and your location. Typically, standard shipping takes 3-5 business days.

International Shipping

  • Currently, we do not offer international shipping.

Order Tracking

Tracking Information

  • Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on the carrier's website.
  • Please note that it may take 24-48 hours for the tracking information to be updated.

Delivery Issues

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at info@earthmelon.co.za. We will work with the carrier to resolve the issue and ensure you receive your order.

Incorrect Address

  • Please ensure that the shipping address provided is correct. Earthmelon is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, contact us as soon as possible at info@earthmelon.co.za.

Delivery Delays

  • While we strive to meet the estimated delivery times, delays can occur due to unforeseen circumstances such as weather, holidays, or carrier issues. We appreciate your patience and understanding in such situations.

Contact Information

For any inquiries or assistance, please feel free to reach out to us. Our customer support team is here to help you with any questions or concerns you may have.

Trade Name:
Earthmelon

Phone Number:
082 674 6714

Email:
info@earthmelon.co.za.

Thank you for shopping with Earthmelon. We look forward to serving you!