Warranty Policy

Last updated: 18 October 2026

Earthmelon air treatment products — air purifiers, dehumidifiers, humidifiers, and air conditioning units — carry a 12-month warranty from date of delivery, no matter where you bought them: earthmelon.co.za, Takealot, Amazon SA, or ODO.

This Warranty Policy covers faults that develop after our Refund Policy window (60 days) has passed, for the rest of the product's warranty period. If your item is defective, damaged, or incorrect within 7 days of delivery, or you'd like to return it within 60 days, please see the Refund Policy instead.

1. Scope

Product categories: The 12-month warranty applies only to the following electrical air treatment products: air purifiers, dehumidifiers, humidifiers, and air conditioning units. This list is closed. Any product not named here is not eligible for the extended 12-month cover, and instead carries the statutory 6-month warranty described in Section 3(a) below (plus the 60-day Refund Policy where applicable).

Channels: Cover is the same regardless of which channel the product was bought through — earthmelon.co.za, Takealot, Amazon SA, or ODO.

2. What's covered

Manufacturing defects and faulty workmanship under normal household use.

Not covered:

  • General wear and tear
  • Consumable parts (filters, pads, batteries — see filter exclusions in the Refund Policy)
  • Damage from misuse, incorrect voltage/power surge, liquid ingress, impact, or unauthorised modification/repair
  • Use in a commercial, industrial, or non-household setting
  • Cosmetic damage that doesn't affect function
  • Products with the serial number removed or altered, where proof of purchase cannot be produced

3. Warranty periods

(a) First 6 months from delivery — all products, all channels
Every product carries an automatic 6-month warranty from the date of delivery in line with the Consumer Protection Act 68 of 2008. Within this window, if a product is defective, you may choose the remedy — repair, replacement, or refund.

(b) Months 7–12 from delivery — air treatment/electrical products only
Combined with (a), this gives air purifiers, dehumidifiers, humidifiers, and air conditioning units a full 12 months of cover from the date of delivery. This tier does not apply to non-electrical products — see Section 3(e).

  • Earthmelon will repair or replace the defective product, at our discretion, based on assessment.
  • Refunds are not offered as standard in this period — see 3(c) for the one situation where a refund/credit applies.
  • You are responsible for the cost of shipping the item to Earthmelon. We cover the cost of shipping a repaired or replacement item back to you.
  • Diagnosis takes up to 14 working days from the date we receive the item. "Working days" excludes weekends and South African public holidays. We'll be in touch once diagnosis is complete, within that window.
  • We'll respond in writing confirming: (i) the item will be repaired, with expected turnaround, or (ii) the item will be replaced, or (iii) the claim is declined, with the reason.

(c) If repair and replacement are both genuinely not possible
If Earthmelon cannot repair the product and cannot provide the same or a reasonably equivalent replacement, we will, at our discretion, offer either a pro-rata store credit or a pro-rata refund reflecting the product's price and its remaining expected useful life.

(d) Beyond the warranty period
No warranty cover applies. Earthmelon may still offer paid repairs where parts are available, at our discretion.

(e) Non-electrical products (orthopaedic aids, fitness/wellness, kids/seasonal) — after 6 months
These categories carry the statutory 6-month warranty in Section 3(a) only. After 6 months, no warranty applies. Earthmelon may, at its sole discretion, offer a repair, replacement, or store credit as a goodwill gesture on a case-by-case basis, but this is not guaranteed.

4. Proof of purchase

Keep your receipt. Please keep your invoice or receipt for the full warranty period — you'll need it to make a claim.

Every claim must include both:

  • your order number, and
  • a copy of the invoice or receipt from an authorised Earthmelon channel (earthmelon.co.za, Takealot, Amazon SA, or ODO).

We can't process a claim without both.

Verification. Warranty cover runs from the delivery date shown on your proof of purchase. We may also check claims against our own sales records. Claims will be declined where proof of purchase is missing, unclear, altered, or shows a delivery date outside the warranty period.

Gifts. If the product was a gift, the original purchaser's invoice or receipt is required.

Registration. Registering your product doesn't replace proof of purchase and doesn't change when your warranty starts.

5. How to claim

  1. Email info@earthmelon.co.za with your order number and invoice/receipt (both required — see Section 4), the channel you purchased through (Takealot / Amazon SA / ODO / earthmelon.co.za), a brief description of the fault, and photos or a short video showing the issue.
  2. A representative will respond within 24–48 working hours.
  3. Based on a visual assessment of what you've submitted, you may be asked to send the unit to Earthmelon for physical inspection, at your own cost. If so, we'll provide the return address by email at that point.
  4. Once we receive the unit, diagnosis takes up to 14 working days. We'll share the outcome — repaired, replaced, or declined with reasons — in writing once diagnosis is complete, within that window.

6. Your statutory rights

Nothing in this policy limits or replaces your rights under the Consumer Protection Act 68 of 2008. Where any part of this policy conflicts with the Act, the Act prevails.