Refund policy
We want you to be happy with your Earthmelon purchase. If you're not, here's how returns work.
Return window
You have 60 days after receiving your item to request a return.
Condition
To be eligible for a return, your item must be unused and in the same condition you received it, with all original tags and packaging. You'll need your receipt or proof of purchase.
How to start a return
Email us at info@earthmelon.co.za with your order number and the reason for return. Once approved, we'll confirm the return address and shipping instructions with you. Please don't send items back before we've confirmed your return — items sent without prior approval will not be accepted.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery at info@earthmelon.co.za so we can put it right.
Non-returnable items
We're unable to accept returns on:
- Perishable goods
- Custom or personalised orders
- Personal care or hygiene items that have been opened or used
- Gift cards
If you're unsure whether your item qualifies, contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return the original item and, once your return is approved, place a new order for the replacement.
Refunds
We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@earthmelon.co.za.
Return shipping costs are the customer's responsibility unless the item arrived defective, damaged, or incorrect.