Refund policy
Refund policy
We want you to be happy with your Earthmelon purchase. If you're not, here's how returns work.
Return window
You have 60 days after receiving your item to request a return.
Condition
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You'll need your receipt or proof of purchase.
How to start a return
Email us at info@earthmelon.co.za with your order number and the reason for return. Once approved, we'll confirm the return address and shipping instructions with you. Please don't send items back before we've confirmed your return — items sent without prior approval will not be accepted.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery at info@earthmelon.co.za so we can put it right.
Fault develops later?
If your air purifier, dehumidifier, humidifier, or air conditioning unit develops a fault after this 60-day return window, it may still be covered — see our Warranty Policy.
Items we can't accept for return
A few categories can't be returned, for reasons specific to what they are:
- Opened replacement filters (AC201B and AC210 HEPA filters) — once a filter pack is opened, it can't be resold, and a filter that's been fitted has already started its working life.
- Yoga mats, weighted vests, and other items that have direct skin contact once used — these can't be resold once they've been used, regardless of condition.
- Items purchased on sale or with a discount code.
If you're unsure whether your item qualifies, contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return the original item and, once your return is approved, place a new order for the replacement.
Refunds
We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@earthmelon.co.za.
Return shipping costs are the customer's responsibility unless the item arrived defective, damaged, or incorrect.
